If this occurs, we will do our best to sort this out right away.
Please check your order details to ensure that the order was placed correctly with the personalization that you chose.
Please contact our Customer Care team so that we will be able to send you a replacement item.
Please make sure to include:
Your Order ID number
A picture of the incorrect item
Explain how the item was meant to look like
The item's name and item ID
Rest assured we will resolve this issue for you as quickly as we can.