WE'RE HERE TO HELP

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  • WHAT ARE MY DELIVERY OPTIONS?

    We take pride in providing a range of secure local and world-wide shipping options. In order to upgrade your shipping method you will need to contact the Customer Service team and let them know which shipping method you...
  • DO YOU SHIP WORLDWIDE?

    Yes! We ship to most countries all over the world. Please note that the shipping time frame may vary according to the destination you would like your order shipped to.
  • WHAT SHIPPING METHODS DOES GETNAMENECKLACE OFFER

    ☆Standard Worldwide Air Mail - Free Worldwide - FREE ☆Urgent Express Shipping & Handling via DHL-US$18.5
  • WHERE IS MY ORDER?

    Want to know exactly where it is? You can use our tracking tool to track your order and track it until it reaches you. Click here Haven't Received A Shipping Notification? Once your order is shipped, you will receive a...
  • WHY DIDN’T I GET A SHIPPING CONFIRMATION?

    If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped. Click here please to track your order. Once the...
  • I CAN'T TRACK MY ORDER, WHAT SHOULD I DO?

    We are sorry that you are having trouble with our tracking tool. We ask that you please check that you have entered the correct Order ID number. If you are sure that the Order Id is correct, then maybe there is a problem...
  • HOW CAN I CHANGE MY SHIPPING ADDRESS?

    If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly. Please make sure to include the complete information: Name {Street:}...
  • HOW TO FIND A MISSING PACKAGE THAT SHOWS AS DELIVE

    Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please following these steps: ☆Check your shipping...
  • WHAT SHOULD I DO IF MY ORDER TRACKING INFORMATION

    This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated.  Please try again later to see if the information has...